Project

Enterprise GIS Platform Redesign

Client


Confidential GIS Solution Company

Role

Duration


3 Months


Product Design, Visual Design, Strategy

Transforming Rural Infrastructure Management

Project Overview

Led end-to-end redesign of an enterprise-level Geographic Information System (GIS) platform, transforming complex data management into an intuitive, user-centered solution.

The project focused on revolutionizing how rural communities manage infrastructure and resources through data-driven design decisions.

The Challenge

  • Identified critical systemic challenges through extensive user research:

  • Fragmented data architecture across multiple platforms

  • Complex workflow management affecting operational efficiency

  • Limited cross-organizational collaboration capabilities

  • Restricted real-time data accessibility impacting decision-making

Strategic Objectives

Developed comprehensive solution strategy focusing on four key pillars:

  • Data Centralization: Created unified data architecture enabling seamless access and analytics

  • Workflow Optimization: Implemented intuitive project management system with enhanced visibility

  • Collaborative Platform: Designed seamless information sharing ecosystem across organizations

  • Real-time Capabilities: Enabled dynamic data access improving stakeholder decision-making

Role & Impact

  • Spearheaded user research and strategic design direction

  • Developed comprehensive design system for scalability

  • Led cross-functional collaboration with engineering and product teams

  • Facilitated iterative testing cycles and user validation

  • Delivered measurable improvements in user efficiency and satisfaction

Research & Discovery

Employed comprehensive user-centered research methodology:

  • Conducted in-depth stakeholder interviews and contextual inquiries

  • Analyzed quantitative user data through systematic surveys

  • Mapped complex user journeys and pain points

  • Performed competitive analysis of industry solutions

Key Research Findings

Quantitative Analysis Revealed:

  • 40% of users struggled with data layer management

  • 25% experienced integration challenges

  • 15% faced permission management issues

  • 15% needed improved mobile accessibility

User Demographic Distribution:

Infrastructure Managers: 30%

Community Administrators: 20%

Population Managers: 20%

Main Personas

“I need the ability to quickly and independently update infrastructure and data records on a regular basis, without being bogged down by cumbersome processes that slow my team's productivity."

Eilon Savetsky, Infrastructure and planning coordinator

"I'm lacking a centralized control center that would provide me with a comprehensive view - project statuses, user data, and core reports. Having this centralized information would allow me to arrive better prepared with a strategic advantage for meetings with the council and authorities.”

Arnon Goldman, Settlement Secretary

Cognitive Load Analysis

  • Users exhibited decision fatigue when managing multiple data layers

  • Task-switching between modules increased mental strain

  • Complex workflows exceeded working memory capacity

Behavioral Patterns

  • Analysis paralysis during data filtering tasks

  • Context-dependent decision making in emergency scenarios

  • Stress-induced errors during time-sensitive operations

Applied Psychology Solutions

  • Implemented progressive disclosure to reduce cognitive load

  • Created context-aware interfaces based on user mental models

  • Designed error prevention systems aligned with attention patterns

  • Added visual hierarchies based on Gestalt principles

Mental Model Mapping

  • Identified shared mental models across user roles

  • Mapped cognitive workflows in high-stress situations

  • Analyzed decision-making patterns under time pressure

Competitive Analysis

User Flow

Design Process & Solution

User-Centered Design Approach

Implemented an iterative design methodology focusing on user needs:

Discovery & Definition

  • Conducted thorough stakeholder interviews

  • Created evidence-based personas

  • Mapped comprehensive user journeys

  • Developed detailed information architecture

Strategic Design Direction

  • Employed systematic top-down approach to experience architecture

  • Utilized rapid prototyping for concept validation

  • Established cohesive design language system

  • Integrated data-driven decision making throughout process

Key Solutions Delivered

  • Intuitive data layer management system

  • Streamlined workflow automation

  • Real-time collaboration tools

  • Mobile-first responsive design*

  • Comprehensive design system documentation

Measurable Outcomes

  • Simplified complex data management workflows

  • Reduced time-to-completion for key tasks

  • Improved cross-organizational collaboration

  • Enhanced user satisfaction and adoption rates

Key Learnings

  • Importance of balancing technical complexity with user simplicity

  • Value of systematic user research in enterprise solutions

  • Impact of design systems on development efficiency

  • Critical role of stakeholder alignment in project success

Redesigning this rural management GIS solution went beyond creating a sleek interface, it aimed to simplify complexity and empower rural communities. The goal was to transform how users interact with the system, ensuring that it becomes a valuable tool for enhancing their day-to-day operations.

The UX phase was meticulously specified, developed, and constructed in collaboration with Miss Einat Gal, the company's Client Manager.

© 2020-2024 Diana Saka

Next
Next

ASSIE Smart Home Assistant