Project
Enterprise GIS Platform Redesign
Client
Confidential GIS Solution Company
Role
Duration
3 Months
Product Design, Visual Design, Strategy
Transforming Rural Infrastructure Management
Project Overview
Led end-to-end redesign of an enterprise-level Geographic Information System (GIS) platform, transforming complex data management into an intuitive, user-centered solution.
The project focused on revolutionizing how rural communities manage infrastructure and resources through data-driven design decisions.
The Challenge
Identified critical systemic challenges through extensive user research:
Fragmented data architecture across multiple platforms
Complex workflow management affecting operational efficiency
Limited cross-organizational collaboration capabilities
Restricted real-time data accessibility impacting decision-making
Strategic Objectives
Developed comprehensive solution strategy focusing on four key pillars:
Data Centralization: Created unified data architecture enabling seamless access and analytics
Workflow Optimization: Implemented intuitive project management system with enhanced visibility
Collaborative Platform: Designed seamless information sharing ecosystem across organizations
Real-time Capabilities: Enabled dynamic data access improving stakeholder decision-making
Role & Impact
Spearheaded user research and strategic design direction
Developed comprehensive design system for scalability
Led cross-functional collaboration with engineering and product teams
Facilitated iterative testing cycles and user validation
Delivered measurable improvements in user efficiency and satisfaction
Research & Discovery
Employed comprehensive user-centered research methodology:
Conducted in-depth stakeholder interviews and contextual inquiries
Analyzed quantitative user data through systematic surveys
Mapped complex user journeys and pain points
Performed competitive analysis of industry solutions
Key Research Findings
Quantitative Analysis Revealed:
40% of users struggled with data layer management
25% experienced integration challenges
15% faced permission management issues
15% needed improved mobile accessibility
User Demographic Distribution:
Infrastructure Managers: 30%
Community Administrators: 20%
Population Managers: 20%
Main Personas
“I need the ability to quickly and independently update infrastructure and data records on a regular basis, without being bogged down by cumbersome processes that slow my team's productivity."
Eilon Savetsky, Infrastructure and planning coordinator
"I'm lacking a centralized control center that would provide me with a comprehensive view - project statuses, user data, and core reports. Having this centralized information would allow me to arrive better prepared with a strategic advantage for meetings with the council and authorities.”
Arnon Goldman, Settlement Secretary
Cognitive Load Analysis
Users exhibited decision fatigue when managing multiple data layers
Task-switching between modules increased mental strain
Complex workflows exceeded working memory capacity
Behavioral Patterns
Analysis paralysis during data filtering tasks
Context-dependent decision making in emergency scenarios
Stress-induced errors during time-sensitive operations
Applied Psychology Solutions
Implemented progressive disclosure to reduce cognitive load
Created context-aware interfaces based on user mental models
Designed error prevention systems aligned with attention patterns
Added visual hierarchies based on Gestalt principles
Mental Model Mapping
Identified shared mental models across user roles
Mapped cognitive workflows in high-stress situations
Analyzed decision-making patterns under time pressure
Competitive Analysis
User Flow
Design Process & Solution
User-Centered Design Approach
Implemented an iterative design methodology focusing on user needs:
Discovery & Definition
Conducted thorough stakeholder interviews
Created evidence-based personas
Mapped comprehensive user journeys
Developed detailed information architecture
Strategic Design Direction
Employed systematic top-down approach to experience architecture
Utilized rapid prototyping for concept validation
Established cohesive design language system
Integrated data-driven decision making throughout process
Key Solutions Delivered
Intuitive data layer management system
Streamlined workflow automation
Real-time collaboration tools
Mobile-first responsive design*
Comprehensive design system documentation
Measurable Outcomes
Simplified complex data management workflows
Reduced time-to-completion for key tasks
Improved cross-organizational collaboration
Enhanced user satisfaction and adoption rates
Key Learnings
Importance of balancing technical complexity with user simplicity
Value of systematic user research in enterprise solutions
Impact of design systems on development efficiency
Critical role of stakeholder alignment in project success
Redesigning this rural management GIS solution went beyond creating a sleek interface, it aimed to simplify complexity and empower rural communities. The goal was to transform how users interact with the system, ensuring that it becomes a valuable tool for enhancing their day-to-day operations.
The UX phase was meticulously specified, developed, and constructed in collaboration with Miss Einat Gal, the company's Client Manager.
© 2020-2024 Diana Saka